Personal service contact in Altötting | ||
| Manfred Maierhofer Head of Spare Parts Service T: +49 8671 503 - 242 manfred.maierhofer@ewd.de | Larissa Kohlschmid T: +49 8671 503 - 243 larissa.kohlschmid@ewd.de | Hermann Helfensdörfer T: +49 8671 503 - 241 hermann.helfensdoerfer@ewd.de |
| Erich Akkaya T: +49 8671 503 - 240 erich.akkaya@ewd.de | Michail Rodin T: +49 8671 503 - 295 michail.rodin@ewd.de | |
Personal service contact in Reutlingen | ||
| Werner Priester T: +49 7121 5665 - 421 werner.priester@ewd.de | Thomas Bacher T: +49 7121 5665 - 426 thomas.bacher@ewd.de | |
Personal field service contact | ||
| Michael Hausperger Head of Field Installation T: +49 8671 503 - 315 michael.hausperger@ewd.de | Andreas Adamhuber T: +49 8671 503 - 351 andreas.adamhuber@ewd.de | |
Service Center
M-F 6:00 a.m. to 7:30 p.m.
Sat 8:00 a.m. to 1:00 p.m.
Control Systems
+49 8671 503 - 140
Mechanics & Spare Parts
+49 8671 503 - 160
Service Contacts
Customer Service
[Translate to English:] Direktsupport
The central point of contact for fast and expert assistance.
Request intake &
initial analysis
The request is recorded, a ticket is created, and initial possible solutions are reviewed.
Electrical & electronic
direct support
Electronic and PLC faults are precisely analyzed and the error is narrowed down through to the final solution; PLC problems can be resolved via remote maintenance.
Mechanical problems
Mechanical cases are forwarded to the “Mechanical Spare Parts” department, where requirements and solutions are coordinated together with the customer.
Spare Parts Service
Our spare parts service stands for maximum machine availability and minimal downtime.
- 95% delivery within 48 hours
Guaranteed availability through an optimized warehouse and logistics system.
- Express production on demand
Special parts are individually manufactured within just a few hours.
- Worldwide shipping
Spare parts are shipped quickly and smoothly worldwide.
- High parts availability
More than 15,000 original parts permanently in stock.
- Compatibility check by experts
Every part is checked for technical compatibility before shipping.
- Ready-to-install spare parts
Pre-assembled, tested, and delivered ready for direct installation.
- Spare parts advisory hotline
Immediate technical support from experienced service employees.
- Sustainable packaging and shipping
Climate-neutral shipping and recyclable packaging.
Service Modules
Through regular inspections, targeted modernization, and technological updates,
we keep production consistently up to date - efficient, safe, and future-oriented.
Module 1 Inspection
Regular inspection of systems, wear parts, and safety equipment to ensure operational readiness.
Module 2 Machine Upgrade
Assessment of existing machines for technical up-to-dateness, including a report and recommended actions for possible upgrades.
Module 3 System Upgrade
Conversions and expansions of existing systems, including potential and profitability analyses to increase efficiency.
Module 4 Control System Update
Replacement of outdated control technology to ensure production capability and integrate new functions.
Contact our service department to learn more about the individual service modules and their benefits for your system.
From 2026, we will offer inspection and maintenance contracts that sustainably ensure the reliability of your system and significantly reduce unplanned downtime.
Remote Support
Our digital service solutions enable fast, efficient, and future-oriented support - anytime and worldwide.
- Direct support from our service technicians via a secure online connection. Fault diagnostics, software adjustments, and parameter changes can be carried out in real time.
- Continuous condition monitoring of the system using sensors and data analysis. Irregularities are detected at an early stage and maintenance can be planned in a targeted manner.
- Interested in the benefits of digital service support?
Contact our service team to learn more about the digital options and individual solutions for your system.
Customer Service During System Start-up
Our customer service begins as early as system start-up.
In addition to professional commissioning, we support your employees, provide practical guidance for optimal operation, and ensure that you can produce safely and efficiently from day one.
- Professional installation, functional testing, and handover of the system by our experienced service technicians.
- Our experts know every screw of your machine and ensure smooth commissioning, fast troubleshooting, and a safe start to production.
- During commissioning, we pay particular attention to minimizing disruption to ongoing operations.
- Should additional spare parts or adjustments be required, our service department is immediately available with technical support and fast delivery options.
- Practice-oriented instruction and training for your employees by our application experts - directly at your system.
- We provide technical knowledge, safety-relevant procedures, and optimal operating strategies to increase efficiency and system availability.
- Training can be individually tailored to the experience level and responsibilities of your employees.
- Sustainable knowledge transfer, higher operational reliability, and reduced operator errors.
 | For us, what matters most is being on site as quickly as possible. We often already know the system from installation or commissioning, which helps us enormously when solving problems. Of course, we also want our customers to be able to continue working quickly and without major complications - a long-standing, trust-based partnership supports us in this. |
| Johannes Stömmer, Service Technician |
Our service team is available by phone and ensures that your questions
are forwarded directly to the right specialists when needed.
- Availability of parts also for EWD machines from model year 1950 onward.
- We supply mechanical, hydraulic, electrical, and electronic original parts according to the highest quality standards.
- Strong networking between field service employees and the EWD locations.
- Fast processing of your requests by our spare parts sales team. Service employees are available at both EWD locations in Altötting and Reutlingen